At Vishi Enterprises we want to ensure that you are completely satisfied with your purchase. If you need to cancel or request a refund, please carefully review the terms of our policy below.
1. Cancellation Policy
- Order Cancellation: You may cancel your order within 4 to 5 of placing it, provided the order has not yet been shipped or processed. If the order is already being processed or has been shipped, we are unable to cancel it.
- To cancel an order, please contact our customer service team as soon as possible at sales@vishienterprises.com or +91 - 8108307795. Include your order number and request for cancellation.
- If your order has been shipped, please refer to our return policy below for further instructions.
2. Refund Policy
- Eligibility for Refunds:.
- If you received a defective or damaged item, please contact us the same of receiving the product to initiate a refund.
- Refunds will be issued to the original payment method, and it may take up to 7 to 15 days for the refund to appear in your account.
3. How to Request a Refund
- If you wish to request a refund, please reach out to our customer service team at sales@vishienterprises.com or +91 – 8108307795 with the following details:
- Your order number
- A brief description of the reason for the refund request
- Photos of any damaged or defective items (if applicable)
4. Non-Refundable Items
- Some items may be non-refundable, including but not limited to:
- Personalized or custom-made products
- Digital downloads or services once accessed or used
- Items marked as “Final Sale” at the time of purchase
5. Return Process
- If your refund request is approved, you will be instructed on how to return the item(s) to us. Please note that return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
- All returned items must be in their original, unused condition, with all packaging and tags intact.
6. Shipping Charges
- Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless otherwise specified.
7. Processing Time for Refunds
- Refunds typically take 7 to 15 days to process once the returned items are received.
- Please note that your bank or payment provider may take additional time to process the refund.
8. Contact Us
If you have any questions regarding cancellations, returns, or refunds, please contact our customer service team at sales@vishienterprises.com or +91 - 8108307795. We are here to help!